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1.顾客满意度指数
With the advent of the customer-driven business philosophy, the Customer Relationship Management (CRM) is the integration of the fast developing internet technologies and this business conception.
伴随着以客户为中心经营理念的出现，客户关系管理(Customer RelationshipManagement，CRM)是飞速发展的网络技术与这一经营理念相结合的产物。
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